Classist, elitist’: Delhi entrepreneur criticized after becoming a delivery agent and reacting to a customer’s tip

A Delhi-based mobile accessories brand owner faced criticism after sharing his experience of delivering an order and his reaction when a customer mistook him for a regular delivery agent. Akash Bansal took to X on Monday to recount his cash-on-delivery experience in the capital.

In his post, Akash Bansal shared that his company recently handled a ₹3,200 cash-on-delivery (COD) order. Noticing that the delivery address was just 10 minutes from his office, he chose to deliver it himself.

Upon delivering the package, the woman at the address gave him ₹3,500 in cash and instructed him to keep the change. Bansal noted, “The excitement level went from 100 to 0 in a flash.”

He mentioned that he allowed the woman to keep ₹500, and they both ended up pleased with the exchange. Bansal recounted her reaction: “She said, ‘Why are you guys so fast? I’ve always wanted this; glad it happened today.

Here’s how people responded to the post:

A Delhi-based mobile accessories business owner faced criticism after sharing his delivery experience and his reaction to being mistaken for a regular delivery agent. Akash Bansal took to X on Monday to describe his cash-on-delivery (COD) experience, which he found “disappointing.”

In his post, Bansal recounted a recent COD order for ₹3,200. Noting that the delivery address was just 10 minutes from his office, he decided to make the delivery personally.

Upon delivering the package, the woman at the address handed him ₹3,500 in cash and told him to keep the change. Bansal remarked, “The excitement level went from 100 to 0 in a flash.”

He explained that he let the woman keep ₹500 and that they both ended up pleased with the transaction. “She said, ‘Why are you guys so fast? I’ve always wanted this; glad it happened today,'” Bansal shared.

The post quickly went viral on X, but some users were critical of Bansal’s reaction to being assumed as a delivery agent. Critics argued that his response seemed classist and suggested he was embarrassed by the customer’s assumption.

X user Priyanka Lahiri commented sarcastically, “So sorry to hear that. Maybe you should get an ‘I am the company’s founder; please make me feel special’ t-shirt. It might work next time.”

Notably, Goyal had also taken on the role of a Zomato delivery executive on Friendship Day last year.